Posts tagged "Directgov"

Modernising the vehicle logbook by delivering value early

By breaking the DVLA’s massive, 20-million-transaction paper logbook system into small slices - starting with commercial motor traders - we bypassed the paralysis of multi-year planning. Delivering value early allowed us to establish a continuous pipeline of delivery, proving that the best way to build institutional trust and momentum is to slice the problem thin and just start.
18 July 2026

Rebuilding the car tax service in ten weeks in 2014

By replacing a failing legacy system with a working car tax service in just ten weeks, we proved that momentum and iterative delivery manage risk far more effectively than months of traditional planning. This approach turned massive legislative shifts into simple backlog items, demonstrating that 100 days is exactly enough time to prove the ‘art of the possible’ in any complex organisation.
15 May 2026
Archived Post

365 days later

Paul Downey’s tweet launching GOV.UK

A year ago today two of the government’s biggest websites, Directgov and Business Link, were switched off and GOV.UK became the official site for information and services. The last 12 months have flown by. It’s interesting to see how much the site has changed over the year as it continues to develop.

It’s now the home to 75 government departments and agencies who are publishing announcements, policies, publications, consultations, statistics and blogs on over 45 different topics. It’s publishing information and statistics on government transactions including how many people are applying for a Lasting Power of Attorney each week, the things that stop people applying for car tax online, and the digital take up of the replacing your driving licence transaction.

17 October 2013
Archived Post

Brushing off the cobwebs

Outside Downing Street

Just over a year ago, I blogged that I was taking a break from CF Labs and joining a project to create a new website for government.

Since then lots of things have happened, and many things have changed. Here is a quick summary:

  • The Government Digital Service (GDS) was created to bring together many bits of government that were working on similar things, including the project to create the new website
  • We released a public beta of our proposed new website for citizens (to replace Directgov). We followed this with a beta of a platform to replace all central government websites and an alpha of our design principles
  • I got involved in, wrote and talked about the use of cookies on websites and the new law that has caused a lot of fuss
  • I got to go to Number 10
  • I left Consumer Focus and joined GDS full time as a developer and tech lead
  • I spent a huge amount of time travelling from South Wales to London and staying in hotels
  • I eventually stopped this madness and relocated from Cardiff to a flat in East London
  • We released the first batch of things for businesses on the public beta
  • We announced the date on which GOV.UK will replace both Directgov and BusinessLink – the two biggest government websites.

Over the last year, this blog has been very much unloved and has gathered an unhealthy layer of dust. It’s not for want of trying – there are several half finished posts that I just haven’t gotten around to finishing. I’m hoping I can resurrect some of these, but I suspect many are now too out of date.

29 September 2012
External Article

GDS: Local Services and GOV.UK

How the gov.uk beta website will be exposing services provided by local government
14 January 2012
Archived Post

The last half of 2010

Whenever there has been an extended gap in my blogging I try and find something to get it going again. It usually involves some kind of recap of the missing months to try and fill in the gap. This time is different only in the sheer amount of things that have happened. Over the last six months I’ve moved house, worked on (and launched) five major projects for CF Labs, begun work on three more and my employer has been abolished.

17 January 2011
Archived Post

Costs of government websites

Cabinet Office

On Friday, the Government announced that it is intending to close up to 75% of the 820 public sector websites it has identified. The announcement coincided with a report from the Central Office of Information (COI) outlining statistics for central government websites. These figures show that 47 websites have cost taxpayers over £127 million in the last financial year.

If you dig a little deeper into the figures you can see that central government has spent £14m on Strategy & Planning, £15.8m on Design & Build, £23.8m on Hosting & Infrastructure and £9.7m on Testing (these are categories that COI requires under their TG128 standard). Despite their efforts (gathering this kind of data is by no means easy) I have concerns about the quality. For example:

28 June 2010
Archived Post

Open government and open data

Open Government

It has been exactly nine months since I started my job at Consumer Focus Labs. In this time, we’ve published our Recalled Products website, some data on the Digital Switchover in Wales, been contributing to a blog following our attempts to get data out of Tesco and are producing our new StayPrivate website.

Sometimes I come away from the office and struggle to see what we have actually achieved. When you are stuck into day to day work, it is quite easy to lose sight of the bigger picture.

15 December 2009
Archived Post

School closure information

Snow

Unless you’ve been in a cave (or outside of the UK) for the last few days, you’ll know that we’ve been experiencing the fun of a ‘severe snow event’. The exact definition of a severe snow event remains unanswered, and I’ll leave the debate over whether what we’ve been experiencing is severe to another time. What is important, however, is that a large number of schools have been closed because of the snow. The BBC reported earlier that over 500 schools were closed today in Wales alone.

3 February 2009