Just under two and a half years ago I joined CF Labs – a new team based within Consumer Focus with a remit to build useful online tools and make data more useful and accessible.
Over that time, we’ve worked to make product recall information more useful and helped to make it easier to reduce cold calls and junk mail. I’ve been able to work with Consumer Focus’ energy team to publish complaints data on energy suppliers, the Wales team to publish performance data for the Royal Mail, and Passenger Focus to help open up rail performance information.